• Pregnant ladies and those with back pain, neck pain, should not book Dune Bashing. We recommend them to directly go to the camp and enjoy our hospitality
• Children (below 3 years of age) are not allowed in the car during dune bashing
• We also recommend not to eat 2-3 hours before the safari trip to avoid vomiting/sickness during dune bashing, however there are many people who ate and they feel fine.
• For ‘Dress Code’ the choice is yours. You may wear casuals like light cloths & shorts with slippers, sport shoes or sandals, during Desert Safari. However, we recommend you to wear sport shoes so you can practice sandboarding safely and if you are planning not to practice sandboarding, we recommend you to wear slippers/sandals so as to feel the soothing soft sand. Also, this prevents getting sand into your shoes / boots.
• Your belongings are your own responsibility and Arabian Routes is not responsible for anything lost during the trip and in case, we find anything we try our best to deliver it to whom they belong to.
• Safety: We are utmost careful about your safety. Our drivers are professional and licensed drivers, our cars are fitted with roll cage to protect the occupants from being injured in an accident, particularly in the event of a roll-over in the desert which is very rare. Additionally, there are seat belts for every passenger. We use 4X4 Land Cruisers for our safari. Also, from the moment you are in our cars you are insured. All our cars and their passengers are covered under insurance.

MUST DO’S
Camera/Selfies: One must carry a camera when going to a desert safari in Dubai as the views are breath taking and awesome. Do try the Arabic coffee at the camp and shake your belly with our belly dancer.

Sand Ski: A very popular part of the desert safari. You get to ski from the highest dunes on a ski board, anyone can do it, as if you fall the soft sand is there to catch you. A thrilling experience and one that every-one should try on a desert safari.

Camel Trek: Another popular activity in the desert is the camel trek. Enjoy the sunset while riding the camel. This is a more personal way to experience the desert environment, you also get a glimpse of the desert vegetation and the strange insects on the sand.

Being the pioneers in Desert Safari, we have the responsibility of delivering you utmost pleasure during this trip. You can contact us through call, live chat or email.

A very knowledgeable support agent attends you and answer your questions. Your schedule is set with us for a specific day with pick up from your location in Dubai. You get confirmation from us through email.

On the day of the tour, a branded Land Cruiser/Hi-ace/Coach comes, you board the vehicle along with your family & friends and the tour starts.

• Under 3 years of age: free of charge if they do not occupy a seat.
• Under 10 years: 75% of the tour cost of an adult.
• Children above the age of 10 years are considered as adults.

• The SIC tour transfer timing might be modified by 30 to 60 minutes, based on several aspects including vehicle availability, traffic condition and your location.
• If the guest fails to turn up on-time for the pick-up, Arabian Routes has the right to charge “No Show” of the Guest.
• No refund or alternate transfer services will be provided, if guests do not show up at the designated pickup point on-time. We understand that, that there can be some delays for which the driver will wait for you for a maximum of 5-10 minutes. After that, it is considered as “No Show”. It is the onus of the guest to respect time of other guests waiting in the car.
• For trip delays or cancellation that occurs due to reasons beyond our control, such as vehicle breakdown, bad weather or traffic issues, Arabian Routes will arrange alternate services but based on its availability.
• Our drivers or tours guides take care of the seating arrangement, which largely depends on its availability.
• Pick up from areas other than City Center Hotels will be done on request with an additional surcharge.

Arabian Routes does not charge a cancellation fee for tours and excursions which are cancelled for disastrous reasons such as Floods, Political Disturbances or any reason that is out of your control. Arabian Routes cancellation policy will be applied if cancellation happens due to personal or business reasons.

Trip cancellation / amendment should be informed atleast 24 hours in advance, otherwise 100% cancellation charges will apply

What happens after I book the Tour?
You will receive a confirmation email from our Booking Team with your Tour Time & Contact Details. Details will include contact numbers of your tour operator, customer care and additional information for your convenience.

What kind of vouchers are accepted?
You can present either a printed or a mobile voucher for this activity. The voucher is valid only on the date and time specified.

How do I get informed when I am there at my hotel about the arrangements?
Our reservation team will call you 6-24 hours prior to your tour time, for follow up of your booking & confirm the pick-up location. On tour day our driver will call you 30 minutes before coming to pick you up.

At what time should I expect the driver and where?
Please arrive at the hotel lobby 10 minutes before scheduled departure. An operator will confirm your pick-up time in advance.
Kindly be patient in cases of unforeseen delays along the pick-up route in case of a shared transfers

Will Alcohol be served at the Desert?
Alcohol will be served at an additional cost.